Refund Policy
How refunds work for Wdrobe subscriptions and credit packs, bought in the app or on wdrobe.app.
This page explains how refunds work for Wdrobe Pro subscriptions and credit packs. Wdrobe is run by ANEMO BİLİŞİM TEKNOLOJİ VE TİCARET ANONİM ŞİRKETİ. Where you bought decides who refunds you: Apple or Google for purchases in the app, and Paddle for purchases on the wdrobe.app website.
1. Purchases in the app
Subscriptions and credit packs bought in the Wdrobe app on iPhone or Android are sold by Apple (App Store) or Google (Google Play), and their refund rules apply. We cannot refund these purchases ourselves.
- iPhone: ask Apple at reportaproblem.apple.com.
- Android: ask Google from your order history in Google Play, or at support.google.com/googleplay.
2. Purchases on wdrobe.app
On the website, Paddle (Paddle.com) is the seller and the merchant of record. Paddle takes the payment and gives refunds, and its buyer terms apply as well.
- Free trial: you are not charged during the free days. Cancel with Manage plan before the trial ends and you pay nothing.
- Subscriptions: you can ask for a full refund within 14 days of a payment, the first one or a renewal. After a refund, Pro and the credits that came with that payment are removed.
- Credit packs: you can ask for a full refund within 14 days of buying a pack, if you have not used any of its credits.
- After 14 days payments are not refunded, except where the law requires it. You can still cancel at any time: your plan stays until the end of the period you paid for and does not renew.
3. How to ask for a refund on a website purchase
Use the link in the receipt email from Paddle, or go to paddle.net and find your order with the email address you paid with. You can also write to us at info@anemotech.com with that email address and the order number from your receipt, and we will pass it on to Paddle. Refunds go back to the card or account you paid with, usually within 5 to 10 business days, depending on your bank.
4. Cancelling
Cancelling stops the next renewal; it is not a refund. Cancel a plan bought in the app in your App Store or Google Play settings, and a plan bought on wdrobe.app with Manage plan on the website. Deleting the app or your account does not cancel a subscription.
5. Your legal rights
This policy does not limit any rights you have under the consumer law of your country.
6. Contact
Questions about refunds: info@anemotech.com.